Returns

How can a return be processed?

If you change your mind, you have the option to return the products you no longer want within 7 days of receiving your order.

To do so, you must:

1. Send us an email to team@phyto5.ch containing the following information: the order number in question, the name of the product, and the reason for the return.

2. We will then send you an email with a return label, which you can affix to your package, and you can drop off your package at the nearest post office.

3. Upon receiving your package and verifying the integrity of the product(s) (intact, in original packaging, and unopened), we will refund you the amount within 14 days.

We do not offer exchanges.

Returns are only accepted if the products are unopened and undamaged.