Refund policy

RETURN AND REFUND POLICY

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the customer benefits from a 14-day period from receipt of the order to exercise their right of withdrawal, without giving any reason.

Acceptance conditions For hygiene and safety reasons specific to cosmetic products, only items returned intact, unopened and in their original packaging are eligible for refund, in accordance with Article L.221-28 of the Consumer Code.

Procedure

1. Send a written request to team@phyto5.com indicating the order number, the description of the products concerned and the reason for return.

2. PHYTO 5 will send back a return label to be affixed to the parcel.

3. After receipt and inspection of the products, the refund is issued within a maximum of 14 days, by the original means of payment.

Return costs Return shipping costs are borne by the customer, except in the case of a defective product or shipping error attributable to PHYTO 5.

Exchanges PHYTO 5 does not offer exchanges. A new order may be placed at any time after the refund has been issued.